When can I ask for an upgrade or downgrade in my Promotion Plan(s) & Standard Packages?You can ask for an upgrade/downgrade in your Promotion Plan after your promotion period has ended. The promotion periods may vary. In case of standard packages, the upgrades are processed instantly whereas the downgrades will be processed at the end of the month.
How can I purchase a TV Service if I already have StormFiber’s internet service?You can go on your StormFiber portal and purchase the TV service. Fair charges apply.
Will I receive a paper bill?No, you will not receive a paper bill. Your bill will be emailed to you on your registered email address and details will be messaged to you on your registered mobile number via SMS.
What payment options do I have?You can pay online via HBL Payment Gateway by logging into my.stormfiber.com or by visiting the nearest branch of Askari Bank, Faysal Bank, MCB Bank and UBL Omni to make your payment.
How and when will I be billed?Your first bill will be generated immediately after account creation and service selection. Then from the next month onwards, you will be billed on the 1st of every month to be paid on or before 10th of that month. You can even download your invoice from your StormFiber portal.
