Your first bill will be generated immediately after account creation and service selection. Then from the next month onwards, you will be billed on the 1st of every month to be paid on or before 10^th of that month. You can even download your invoice from your StormFiber portal.

You can pay online via HBL Payment Gateway by logging into my.stormfiber.com or by visiting the nearest branch of Askari Bank, Faysal Bank, MCB Bank and UBL Omni to make your payment.

No, you will not receive a paper bill. Your bill will be emailed to you on your registered email address and details will be messaged to you on your registered mobile number via SMS.

You can go on your StormFiber portal and purchase the TV service. Fair charges apply.

You can ask for an upgrade/downgrade in your Promotion Plan after your promotion period has ended. The promotion periods may vary. In case of standard packages, the upgrades are processed instantly whereas the downgrades will be processed at the end of the month.

StormFiber is Pakistan’s most reliable Fiber To The Home (FTTH) internet, television and telephone services provider with a high scale and reliable network spanning across Pakistan. We are backed by Cybernet, a part of Lakson Group of Companies and one of the pioneers of broadband services in Pakistan. Every day, thousands of customers experience high speed internet, crystal clear voice services and high definition television through the power of our Fiber Optic Network.

Fiber optics is the most dependable infrastructure for telecommunications. Fiber is a pure glass based medium and superior to both conventional wireless and copper based wired mediums.

StormFiber’s infrastructure allows internet signals to be broadcast till your home through its fiber optic structure. With our Fiber to the Home service, you receive consistent speeds that are more reliable than traditional broadband. Other ISP entities use copper to cover the last mile to your home which is a non-reliable medium. StormFiber has deployed fiber optic cables that give you greater data security, reliable connectivity and consistent speeds.

StormFiber’s infrastructure is deployed by the best telecommunications minds in Pakistan. We have deployed our fiber optic cable in accordance to international standards. This ensures protection and resistance against environmental hazards. Our fiber network is designed to automatically detect any loss in connectivity. As a result, our customers do not encounter issues when using our service.

You can email us at [email protected] or call us at 111-1-STORM (78676).

Any package can be upgraded by the customer according to their needs. Our GPON fiber services support bandwidths up to 2.5 Gbps. Your package upgrade is only a click away from you. You just need to visit our web portal and request for bandwidth upgrade any time.

StormFiber is offering Consumer Internet bandwidth with no volume cap or download limit presently. However FUP (Fair Usage Policy) as per rules and regulations of Pakistan Telecommunications Authority (PTA) are applied.

For WI-FI signals coverage in homes, it happens because the signals from our triple play Optical Network Terminal (ONT) device might not be propagating to some parts of your home. The antennas of ONT have a certain transmission power and obstacles such as concrete walls, pillars and RCC Floors can cause the signal to weaken rapidly.

We have two devices to share with you and both are powered by state-of-the-art Wi-Fi services. However, one device will provide internet functionality only while the other shall have internet, TV and phone services available for your enjoyment.

We recommend optimizing the placement of wireless Access Points (AP’s) and adding more AP’s or WI-FI routers to enhance WI-FI coverage . Make sure you connect the AP’s to StormFiber ONT using Ethernet cable (recommended cable type is Cat 6 or Cat 7) to one of the available Ethernet ports on the ONT