• Basic

    • What is StormFiber?

      StormFiber is Pakistan’s most reliable Fiber To The Home (FTTH) internet, television and telephone services provider with a high scale and reliable network spanning across Pakistan. We are backed by Cybernet, a part of Lakson Group of Companies and one of the pioneers of broadband services in Pakistan. Every day, thousands of customers experience high speed internet, crystal clear voice services and high definition television through the power of our Fiber Optic Network.

    • What is Fiber Optic?

      Fiber optics is the most dependable infrastructure for telecommunications. Fiber is a pure glass based medium and superior to both conventional wireless and copper based wired mediums.

    • How is StormFiber different from other internet service providers?

      StormFiber’s infrastructure allows internet signals to be broadcast till your home through its fiber optic structure. With our Fiber to the Home service, you receive consistent speeds that are more reliable than traditional broadband. Other ISP entities use copper to cover the last mile to your home which is a non-reliable medium. StormFiber has deployed fiber optic cables that give you greater data security, reliable connectivity and consistent speeds.

    • What makes StormFiber’s infrastructure unique?

      StormFiber’s infrastructure is deployed by the best telecommunications minds in Pakistan. We have deployed our fiber optic cable in accordance to international standards. This ensures protection and resistance against environmental hazards. Our fiber network is designed to automatically detect any loss in connectivity. As a result, our customers do not encounter issues when using our service.

    • How do I contact StormFiber for help?

      You can email us at [email protected] or call us at 111-1-STORM (78676).

    • How scalable are your services?

      Any package can be upgraded by the customer according to their needs. Our GPON fiber services support bandwidths up to 2.5 Gbps. Your package upgrade is only a click away from you. You just need to visit our web portal and request for bandwidth upgrade any time.

    • What should I understand by the term ‘Fair Usage Policy (FUP)’?

      StormFiber is offering Consumer Internet bandwidth with no volume cap or download limit presently. However FUP (Fair Usage Policy) as per rules and regulations of Pakistan Telecommunications Authority (PTA) are applied.

    • Why am I facing poor indoor Wi-Fi coverage at my home?

      For WI-FI signals coverage in homes, it happens because the signals from our triple play Optical Network Terminal (ONT) device might not be propagating to some parts of your home. The antennas of ONT have a certain transmission power and obstacles such as concrete walls, pillars and RCC Floors can cause the signal to weaken rapidly.

    • Can I get all the services on one device?

      We have two devices to share with you and both are powered by state-of-the-art Wi-Fi services. However, one device will provide internet functionality only while the other shall have internet, TV and phone services available for your enjoyment.

    • How can I improve my Wireless Signal Strength with bandwidth reliability inside my premises?

      We recommend optimizing the placement of wireless Access Points (AP’s) and adding more AP’s or WI-FI routers to enhance WI-FI coverage . Make sure you connect the AP’s to StormFiber ONT using Ethernet cable (recommended cable type is Cat 6 or Cat 7) to one of the available Ethernet ports on the ONT

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